Google snafu

So what happens when Google snafus? Seems Google insists on publishing the phone number to the smaller, special Legislative Reference Bureau Library (808-587-0690), which serves the Hawaii legislative community, as the number for the main Hawaii State Library. The methods Google has in place to correct inaccurate information seemingly do not work (at least for several months in this case), whether directly from the web search results page or from the map page. Phone call queries to Google by both libraries have also not resulted in correction of information.

Recently it has been noticed how Google is beginning to presume the user's actual wants. As a Google member, one may choose for Google to save all of one's web searches to build upon subsequent searches, no matter how seemingly irrelevant the later search might appear. However, when search history is not to be saved nor the user signed in as a member, even the most general of search queries usually lists the inquirer's IP location specific results high on the returned page, flavoring it with many local commercial sites not usually expected to rank so high.

The volume of indexed information on the Internet is too massive to imagine. How to manage the data or how to access the information without presuming too much knowledge would seem to be still in the future...and sometimes the data is just plain wrong.

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Blogger Doug said...

Make your problem Google's problem: forward all the erroneously-dialed callers to the Google hotline.

Blogger Georgette said...

Wow, that must be an inconvenience (pain) for you folks. About how many wrong number calls do you get a day?


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